Refund policy

Refunds and Return Policy

 

At FitMotion.co, your satisfaction is important to us. We work with trusted third-party suppliers and fulfillment partners to deliver fitness equipment and apparel worldwide. If an issue arises with your order, we are committed to reviewing it fairly and providing an appropriate resolution in line with our operational processes.

Because our products are shipped directly from international suppliers, refunds, returns, and replacements are handled on a case-by-case basis and remain subject to review and approval by FitMotion.co.

 

 

Eligible Refunds and Resolutions

You may be eligible for a refund, replacement, or alternative resolution if one of the following applies:

  • Your item arrives damaged or defective

  • You receive an incorrect item

  • One or more items are missing from your order

  • Your order is lost in transit or does not arrive within a reasonable delivery timeframe

All claims must be submitted within 14 days of the delivery date.

 

 

Resolution Process

Once a claim is received and reviewed, FitMotion.co will determine the most appropriate resolution, which may include one or more of the following:

  • Issuing a replacement item

  • Providing a full or partial refund

  • Offering a store credit

  • Proposing another reasonable solution depending on the circumstances

The resolution method is selected at the sole discretion of FitMotion.co, taking into account the nature of the issue, supplier confirmation, product condition, and logistical feasibility.

 

 

Evidence Requirements

To assist with verification, we may request photo or video evidence clearly demonstrating the issue (such as damage, defects, incorrect items, or packaging condition). This information helps us assess the claim accurately and coordinate with our fulfillment partners.

Failure to provide requested evidence may delay or prevent claim approval.

 

 

Returns

In some cases, FitMotion.co may request that an item be returned as part of the resolution process. If a return is approved:

  • Return instructions will be provided in writing

  • The customer may be responsible for return shipping costs unless stated otherwise

  • Items returned without prior approval may not be eligible for a refund

Return eligibility, shipping responsibility, and final outcomes are determined at FitMotion.co’s discretion.

 

 

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once fulfillment has begun, cancellations may no longer be possible.

 

 

Change-of-Mind Purchases

We do not offer refunds or returns for change-of-mind purchases, incorrect sizing choices, or personal preference, unless otherwise required under applicable consumer protection laws.

Customers are encouraged to review product descriptions, specifications, and size charts carefully before placing an order.

 

 

Consumer Rights (New Zealand)

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993. If a product fails to meet statutory guarantees (including acceptable quality, fitness for purpose, or matching its description), you are entitled to an appropriate remedy as required by law.

 

 

How to Submit a Claim

To request a refund, replacement, or other resolution, please contact us at:

📧 info@fitmotion.co

Include the following details:

  • Your order number

  • A clear description of the issue

  • Any supporting photos or videos

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.